Terms and conditions

Terms and Conditions

1. Introduction

Welcome to Repair On Call. By using our services, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our services.

2. Definitions

• Company: Repair On Call, its employees, and authorized representatives.
• Customer: The individual or entity requesting our services.
• Services: Any and all repair and maintenance services provided by the Company.

3. Service Agreement

These terms and conditions, along with any service order or estimate provided, constitute the complete agreement between the Company and the Customer. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

4. Service Requests

• All service requests must be made through official channels (website, phone, email).
• A job card will be created for each request, detailing the nature of the problem and the estimated cost.

5. Estimates and Payment

• Estimates provided are based on the initial diagnosis and may change upon further inspection.
• Full payment is due upon completion of services, unless otherwise agreed in writing.
• All excess payment to be made prior to the start of the repair.

6. Warranty and Liability

• The Company provides a 6-month warranty on labor and a 6-month warranty on parts, unless otherwise specified.
• The Company is not liable for any damages or losses resulting from the use of the repaired appliance beyond the scope of the warranty period.
• Any damage to the appliance due to misuse, neglect, or unauthorized repair voids the warranty.

7. Customer Responsibilities

• The Customer must provide access to the appliance and a safe working environment for the technician.
• The Customer is responsible for removing any personal items or obstructions around the appliance.

8. Cancellations and Rescheduling

• Cancellations or rescheduling must be communicated at least 24 hours in advance.
• The Company reserves the right to charge a cancellation fee if adequate notice is not provided.

9. Limitation of Liability

• The Company’s total liability in any matter arising out of or related to this agreement is limited to the amount paid by the Customer for the services.
• The Company is not liable for any indirect, incidental, or consequential damages.

10. Governing Law

This agreement shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising under or in connection with this agreement shall be resolved in the courts of South Africa.

11. Dispute Resolution

• Any disputes between the Company and the Customer will be resolved through binding arbitration in accordance with the rules of Consumers Act.

12. Changes to Terms and Conditions

The Company reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the Company’s website. It is the Customer’s responsibility to review these terms periodically.

13. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

• Phone and WhatsApp: 071 719 5328
• Email: claims@repairsoncall.co.za
• Area: Gauteng, South Africa

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.