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Claims management
A claims process you can measure
Every insurance claim follows the same documented process and the same service levels, from the moment it is received to the signed clearance certificate.
All of Gauteng · Homes, businesses and industrial sites
How a claim runs
Our claims process, step by step
Each step is time-stamped in our claims system, so the insurer, broker and client always know where the claim stands.
1. Claim accepted
We accept new claims within 2 business hours of receiving them.
2. Client contacted
We contact the insured within 4 business hours to confirm details and access.
3. Appointment booked
The visit is booked within 24 hours and takes place within 48 business hours.
4. Assessment on site
Our technician inspects, photographs and records the cause and extent of the damage.
5. Report and quote
The damage report and quote reach the insurer within 48 hours of the visit, after an internal quality check.
6. Authorisation
We follow up every 24 hours until the insurer authorises the work and the excess is settled.
7. Repair
Repairs are scheduled once authorised, with progress photos at every stage.
8. Clearance and invoice
The client signs a clearance certificate on completion, and we submit the certificate and invoice together.
Our protocols
Claims management protocols
Service levels
Clear response times for acceptance, contact, booking, reporting and repair, tracked on every claim.
Evidence first
Every report is backed by dated photos and videos, with the cause of damage and repair-versus-replace advice.
Quality control
Each report and quote is checked by our office before it is sent to the insurer.
Fair quoting
Line-item quotes at fair market rates, so the insurer only pays for what the claim needs.
Communication
The insured, broker and insurer are updated at every status change, with notes shared through the insurer portal where available.
Privacy
Client information is used only for the claim and is never shared outside the claim.
Who we work with
Who we work with
Ready to book?
WhatsApp or call 071 719 5328, or email claims@repairsoncall.co.za. We cover all of Gauteng.