A burst geyser can flood a ceiling and a room within minutes. What you do in the first hour decides how much damage there is, and how smoothly your insurance claim goes.
What to do immediately
- Switch off the geyser at the distribution board. Water and electricity are a dangerous mix.
- Close the water supply to the geyser, or the main water supply to the house.
- Open a hot water tap to release pressure from the system.
- Move furniture, electronics and carpets away from the water.
- Take photos and videos of the geyser, the ceiling and any damaged items before cleaning up.
How the insurance claim works
Most homeowner policies cover the geyser and the resultant damage, such as ceilings, walls and floors, minus your excess. Report the claim to your insurer or broker as soon as possible. The insurer appoints a repairer to assess the damage, write a damage report and quote, and repair once the claim is authorised.
Why the assessment matters
A good assessment records the cause, the age and condition of the geyser and all resultant damage. Replacement geysers must be installed to SANS 10254 with the right valves, a drip tray and a plumbing certificate of compliance.
After the repair
Check the ceiling for leftover damp, ask for the plumbing certificate and keep the invoices with your policy documents.
Need help? WhatsApp or call Repair On Call on 071 719 5328, or book an assessment online. Repair On Call is an insurance-approved repairer and offers 24/7 Emergency Assist. See our plumbing services and claims process.